Technical Support

Please contact our support team using the following e-mail:
support@proxifier.com

Before you contact us, please do the following:

• Read through the document: it may already contain an answer to your question.
• Ensure that you are using the latest version of Proxifier available at http://www.proxifier.com

If you contact Technical Support, please provide as much information as possible about the problem, including:

• Proxifier version and edition (Help->About) (e.g. “Proxifier Portable Edition v1.5”).
• Windows version including service pack and edition (e.g. Windows Vista Ultimate 64-bit Edition SP1.)
• Your Network Configuration (your IP address*, proxy server IP and Port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or Microsoft ISA).
• The description of your problem (be as detailed and comprehensive as possible), exact steps to reproduce the problem.
• Proxifier registration information (if you are a registered user) — registered users get higher support priority.

* We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.